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Technical Support Officer (Internal Applicants Only)(Dorchester/Wareham)

Salary details: £19945 - £22462

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Dorset Council
Dorchester, Wareham
Occupational group
Salary details
£19,945 - £22,462
Job term
Full Time
Appointment type
Yvonne Lester
Contact email
Contact telephone
Closing Date
15 July 2020 11:30 PM
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Internal Applicants Only

Technical Support Officer

Permanent - 1 full time, 1 part time post

£19,945 - £22,462


Would you like to be part of a team that provides excellent technical support to our Building Control Officers and a fantastic service to our customers? If you are, then a we have a great opportunity to join our Technical Support Teams in Building Control. Following a restructure we have a full time and part time post available based in either our Dorchester or Wareham Office.

What you will be doing

Our technical support officers undertake the administrative tasks required to support a building regulation application through its process. Reporting to a Team Leader, the role will be varied and interesting and the post holder will need to be customer focused, confident in using their own initiative and able to prioritise a demanding workload.

Details of the types of work undertaken nature of the work are provided in the Job Description and Context Statement .However tasks undertaken will include :

• Registering and validation of all types of building regulation applications.
• Working closely with our Building Control officers to provide a high quality level of support.
• Be a point of contact to our agents, applicants and builders to answer any queries or provide updates on their applications.

About you

The experience, knowledge and skills required for this role are specified in the Person Specification. In summary we are seeking individuals who are organised, able to meet the demands of a busy work schedule and ensure deadlines are met. You will need to have good communication skills, be an effective team players as well as have the ability to work of your own initiative.

IT systems used include Microsoft packages, Skype, Teams and service specific systems such as Mastergov, Acolaid and Uniform. Training for service-based systems will be provided however a good working knowledge of IT including the use of Outlook, Word and Excel is essential. Our services are customer focused and the post holder will be communicating with a wide range of stakeholders.

For more information please contact Annika Banwell on 01305 252359 or David Kitcatt on 01929 557272

Working at Dorset Council

This is a unique opportunity to join a brand new council in Dorset – home to the spectacular Jurassic Coast and thriving market towns and villages with a strong sense of community and identity.

On 1 April 2019, five district and borough councils and the county council were replaced by the new Dorset Council which will deliver more efficient, accessible and modern public services. 

You will have the opportunity to build your career in a modern, flexible and inclusive organisation, and this is an exciting time to join – at the start of our journey together.

For more information about our new council visit www.DorsetCouncil.gov.uk/about 

Dorset Council provides a framework to explain the behaviours expected from everyone who works, or volunteers, for Dorset Council regardless of their role or grade within the organisation, find more information about this here. The behaviours will form part of the selection process, where you will be asked to evidence when you have demonstrated them.

Additional Information

There is no significant travel requirements for this role. However, you may be required to work from different Dorset Council offices in order to provide resilience to the team.

This vacancy is being advertising internally in the first instance to employees of Dorset Council and agency or casual workers currently engaged by Dorset Council. Where it is not possible to appoint from the existing workforce, the vacancy may subsequently be released to external candidates.

Please note that employees working within a school are not considered as internal applicants as there are no reciprocal arrangements between schools and Dorset Council for redeployment. If you apply for this position and are not an internal applicant by this description your application will not be processed. To receive regular updates on any council vacancies, open to external candidates, please register to receive email alerts.

Dorset Council uses generic job descriptions and person specifications and therefore the job title in the attachments on the right may differ from the job title in the advert. Further specific information may be provided in a context statement where relevant.

For more information regarding Dorset Council’s rewards and benefits click here.

For further information regarding Dorset Council’s commitment to Equality & Diversity click here.

NB: You will be unable to view the job description and person specification forms after this vacancy has closed. We cannot accept CVs in place of an application form as we require the same range of information from all our candidates.

Dorset Council is committed to making our recruitment process barrier-free, and as inclusive as possible for everyone.

For more information on how to apply, please see this helpful guidance