18Days left

Senior Duty Officer Customer Services

Salary details: £30756 - £33136

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Christchurch and East Dorset Councils
Occupational group
Leisure & Culture
Salary details
Job term
Full Time
Appointment type
Darren Spreadbury
Contact email
Contact telephone
Closing Date
31 December 2018 11:00 PM
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Senior Duty Officer – Customer Services

Leisure Services

Salary: (PG8) : £30,756- £33,136p.a.

Local Government Pension Scheme

We are looking to recruit a self-motivated and ambitious Senior Duty Officer to have operational management responsibility for the customer service and administration function at Two Rivermeet Leisure Complex.  The post holder will be the lead officer for the development of an excellent customer, and administration service (including elements of Human Resources, Finance and ICT) and will also oversee a small bar and catering facility.

You will be required to work some shifts as the operational manager, and will be responsible for the smooth running of a large and busy leisure complex. You will also be expected to lead and manage your teams to deliver a high quality, customer focused service.

The successful applicant will have a supervisory level qualification and/or experience and a proven record for managing and supervising teams in a customer facing environment. Although a qualification in Business Administration is desirable, it is not essential, although experience and knowledge of working with HR, ICT and financial systems will be. You will be a team player who understands the need to lead and motivate others.

The post holder will be required to work Monday – Sunday, 5 days out of 7 on a shift basis to meet business needs and will be mainly based at Two Riversmeet Leisure Complex. This may be subject to change if the service takes on the operation of any other local facilities. Normal operating hours will be between 5.45am – 11.30pm. You may be required to complete some out of hours work; work outside of normal hours will be given as TOIL.

You will also need excellent IT (including MS Office) skills.

If variety, growth and innovation are things you find exciting, then this role could be the challenge you have been looking for.

For an informal confidential discussion about this role, please contact Darren Spreadbury – Operations Team Leader on 01202 477987.

Applications must be returned by:            31st December 2018

Interview Dates:                                            9th and 10th January 2019


The Partnership is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

For further details, and to apply, please visit our website www.dorsetforyou.com/jobs

NB: You will be unable to view the job description and person specification forms after this vacancy has closed.

We cannot accept CV's in place of an application form as we require the same range of information from all our candidates.

Please be aware that further communication will be via e-mail.

Should you not receive an email within 21 days of the closing date, please accept that you have not been shortlisted for interview on this occasion.