20Days left

Customer Services Officer - Maternity Cover

Salary details: £15613 - £16491

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Christchurch and East Dorset Councils
Occupational group
Leisure & Culture
Salary details
£15,613 - £16,491
Job term
Part Time
Appointment type
Fixed Term
Charlotte Dorman
Contact email
Contact telephone
Closing Date
16 August 2017
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Customer Service Officer

Fixed Term Contract (Maternity Cover) Commencing 1st September 2017

Salary: £15,613 - £16,491

Plus Local Government Pension Scheme

Hours: 30 hours per week

The Christchurch and East Dorset Partnership is looking for a forward thinking individual to join their busy team in Leisure Services at Two Riversmeet Leisure Centre (Christchurch)

Christchurch and East Dorset Partnership are looking for a Customer Services Advisors to join our busy Customer Service teams.  As a first point of call for all customers you will be confident, approachable and dedicated to providing the highest standard of customer care.

The key duties for this position are:

  • Dealing with customers both in person and over the telephone
  • Handling queries regarding the Centre, facilities, events and activities
  • Taking bookings and payments on the point of sale system
  • Assisting with general administration such as record keeping, replenishing leaflets and bookings and other lessons
  • Sales and Memberships

 The successful candidate will have:

  • Good verbal and written communication skills
  • The ability to work in a busy environment
  • IT Skills
  • The ability to work on their own initiative
  • Experience in customer services  would be desirable.

Flexibility and reliability are essential as you will be required to work a variety of shifts including evenings, weekends and holiday periods.

For an informal confidential discussion about this role, please contact Charlotte Dorman Senior Duty Officer Customer Services email cdorman@christchurchandeastdorset.gov.uk

Interview Date: Monday 24th July 2017

NB:  You will be unable to view the job description and person specification forms after this vacancy has closed.  We cannot accept CVs in place of an application form as we require the same range of information from all our candidates. Please be aware that further communication will be via e-mail.

Should you not receive an email within 21 days of the closing date, please accept that you have not been shortlisted for interview on this occasion.

The Partnership is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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