Vice Principal - Harewood College
Salary details: £55601 - £61342
Administrations Officers / Customer Services Officer
Salary: £15,613 - £16,491 (Pro rata)
Plus Local Government Pension Scheme
Hours: 30 hours per week
The Christchurch and East Dorset Partnership is looking for a forward thinking individual to join their busy team in Leisure Services. The Partnership are looking for an Administrations Assistant / Customer Services Officer to join our busy team. As a first point of call for all customers you will be confident, approachable and dedicated to providing the highest standard of customer care. The role will be made up of 22.5 hours administration based tasks and responsibilities and 7 hours based on the main reception at Two Riversmeet Leisure Centre.
The key duties for this position are:
Responsibility for block bookings and issuing contracts to customers
Manage income reconciliation in accordance with financial procedures and audit recommendations
Undertake personnel administration in accordance with Council Policy
Ensure purchase orders, invoices and delivery notes are managed and processed in accordance with Council policy
Dealing with customers both in person and over the telephone
Handling queries regarding the Centre, facilities, events and activities
Taking bookings and payments on the point of sale system
Assisting with general administration such as record keeping, replenishing leaflets and bookings and other lessons
Sales and Memberships ensuring membership administration is completed efficiently
The successful candidate will have:
Good verbal and written communication skills
The ability to work in a busy environment, be highly organised and have the ability to embrace change and new ways of working
Professional, smart approach and appearance
IT Skills and adaptable to bespoke computer based systems
The ability to work on their own initiative
Experience of cash handling, including card payments
Experience in customer services would be desirable.
Experience in HR matters and reconciling of financial accounts would be desirable
Flexibility and reliability are essential as you will be required to work a variety of shifts including evenings, weekends and holiday periods, 5 days out of 7 over a one week period.
For an informal confidential discussion about this role, please contact Charlotte Dorman Senior Duty Officer Customer Services email firstname.lastname@example.org
Interview Date: Monday 29th January 2018
NB: You will be unable to view the job description and person specification forms after this vacancy has closed. We cannot accept CVs in place of an application form as we require the same range of information from all our candidates. Please be aware that further communication will be via e-mail.
Should you not receive an email within 21 days of the closing date, please accept that you have not been shortlisted for interview on this occasion.
The Partnership is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.