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Housing Solutions Officer- Prevention (Internal Only)

Salary details: £23866 - £26470

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Christchurch and East Dorset Councils
Christchurch, Dorset, East Dorset
Occupational group
Salary details
£23,866 – £26,470 p.a
Job term
Full Time
Appointment type
Fixed Term
Hayley Cucka
Contact email
Contact telephone
Closing Date
13 December 2018 11:00 PM
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Housing Solutions Officer (Prevention)

Fixed term to January 2020

Salary: £23,866 – £26,470 p.a

Hours: 37 hours per week

Internal only - for employees of Dorset Councils Partnership, Dorset County Council, Christchurch and East Dorset Councils and Purbeck District Council

Plus local Government Pension Scheme


We are looking for applicants to help us implement the new homelessness legislation introduced earlier in 2018 that increases requirements on us to prevent homelessness. Working with a challenging caseload you will help and assist clients faced with homeless to resolve their situations.

We have a great team of people for you to work with and are looking for the right applicants to join our colleagues already working to prevent and assist homeless clients.

If you like working in a clean, modern working environment and enjoy flexibility in your working week you will enjoy working with us. Our organisation has won awards for implementing ‘smarter working’. We are proud of the way we do things.

Do you have experience working with people in difficult circumstances?  

We need applicants who can be sensitive to difficult situations whilst having the ability to negotiate and investigate individual client circumstances. There will be occasions when you may need to provide challenging advice to clients in stressful circumstances.

Are you able to learn new skills?

Our successful applicants will need to demonstrate their ability to learn new skills and legislation and work with clients with complex needs and issues.

Applicants will need to be computer literate, and have a flexible, organised approach to their work to cope with a challenging and varied case load.

Do you develop positive and professional relationships?

We need people who can work in partnership with other agencies to assist and support our clients. The successful applicants will need to maintain and develop professional relationships with colleagues, landlords and a wide range of agencies. 

Are you customer focused with good communication skills?

We need applicants who can adapt their communication style to provide specialist advice with a wide range of people and organisations. Our successful candidates will be able to communicate well verbally and in writing.

This post will work from the Civic Offices in Christchurch and will work as required at the Council Offices in Wimborne and at other local surgeries in the East Dorset area. In addition, there will be occasions when clients will need to be visited at their homes. The ability to travel around the district and to work from both Wimborne and the Civic Offices is a requirement of the post. The ability and willingness to participate in the out of hour’s service rota which operates outside office hours is essential.

If, after reading the information in the Job Description and Person Specification, you would like an informal discussion about the role please contact the Principal Housing Solutions Manager, Maria Byrne, to arrange a convenient time at;


Please note that this post will TUPE Transfer to the new Dorset Council from 1st April 2019 as part of Local Government Reorganisation in Dorset.


NB: You will be unable to view the job description and person specification forms after this vacancy has closed.  We cannot accept CV's in place of an application form as we require the same range of information from all our candidates. Please be aware that further communication will be via e-mail.


The Partnership is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Applications must be returned by:  13 December 2018

Interview Date:  Friday21 December but due to the holiday period we would liaise with applicants who are unable to make this date to agree a suitable time in the following 2 weeks.