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Accommodation Officer (Allenview House)

Salary details: £22183 - £25911

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Dorset Council
Occupational group
Salary details
£22,183 - £25,911
Job term
Full Time
Appointment type
Fixed Term
Maria Byrne
Contact email
Contact telephone
Closing Date
29 November 2020 11:30 PM
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Accommodation Officer

Full time 37 hours - Fixed term until 31 March 2022

£22,183 - £25,911

Allenview House, Wimborne

We are looking for an Accommodation Officer (Temporary Accommodation) Officer to join our team. You will be contributing to the increasingly important work of the Council’s Housing Solutions Service to place our clients in temporary accommodation properties and ensure that we deliver value for money through the effective management of this process.

What you will be doing

We are seeking to recruit an Accommodation Officer to join a dedicated Housing and Partnerships team.
The main functions of the post is to manage the physical condition of the directly managed temporary accommodation so that it is in a permanent lettable state, conduct inspections, book repairs and maintenance as necessary, organise redecoration, and ensure any communal areas are clean and safe. To arrange placement of clients, into temporary accommodation, including sourcing and arranging B&B placements. To control the council’s liability, monitor HB payments, tackle anti-social behaviour, pursue accommodation charge arrears, investigate suspected abandonment, eviction process, organise storage and disposal of former tenants possessions.

About you

You will ensure that all properties that are provided to us to use as Temporary Accommodation are matched to a suitable applicant in a timely manner and all associated paperwork / system work is completed accurately and quickly.

You will work closely with internal and external colleagues as well as our temporary accommodation providers to minimize void times and to ensure occupation of these properties.

You will match clients to suitable available temporary accommodation properties, by carrying out an in depth and thorough matching and suitability exercise.

You will complete the sign up process for clients matched to a suitable temporary accommodation in a specified time frame.

You will deal with suitability of temporary accommodation requests in person, in writing and over the telephone.

You will manage customer expectations with regards to rehousing request by promoting all housing options.

Working at Dorset Council

This is a unique opportunity to join a brand new council in Dorset – home to the spectacular Jurassic Coast and thriving market towns and villages with a strong sense of community and identity.

On 1 April 2019, five district and borough councils and the county council were replaced by the new Dorset Council which will deliver more efficient, accessible and modern public services. 

You will have the opportunity to build your career in a modern, flexible and inclusive organisation, and this is an exciting time to join – at the start of our journey together.

For more information about our new council visit

Dorset Council provides a framework to explain the behaviours expected from everyone who works, or volunteers, for Dorset Council regardless of their role or grade within the organisation, find more information about this here. The behaviours will form part of the selection process, where you will be asked to evidence when you have demonstrated them.

Additional Information

This post requires you to have access to sensitive information and will be subject to a Basic Criminal Records Check. Please refer to our policy on the employment of ex-offenders for further information.

This post has a significant travel requirement and you are contractually required to have a vehicle (or transport deemed to be suitable by the council) available for use as required.

Dorset Council uses generic job descriptions and person specifications and therefore the job title in the attachments on the right may differ from the job title in the advert. Further specific information may be provided in a context statement where relevant.

For more information regarding Dorset Council’s rewards and benefits click here.

For further information regarding Dorset Council’s commitment to Equality & Diversity click here.

NB: You will be unable to view the job description and person specification forms after this vacancy has closed. We cannot accept CVs in place of an application form as we require the same range of information from all our candidates.

Dorset Council is committed to making our recruitment process barrier-free, and as inclusive as possible for everyone.

For more information on how to apply, please see this helpful guidance