81Days left

Visitor Services Assistant - Kingston Maurward College

Salary details: £ - £

job logo image
Third Party
Occupational group
Hospitality & Facilities
Salary details
National minimum / Living wage depending on age. £6.15 - £8.21 per hour (rising to £6.45 - £8.72 in April 2020
Job term
Appointment type
Fixed Term
Zoë Gwennap
Contact email
Contact telephone
01305 215052
Closing Date
13 May 2020 09:00 AM
  • Bookmark this job

Hours: As a member of the Animal Park staff you will be flexible to meet the needs of the business working between Monday-Sunday. Hours will range from some early starts and late finishes. This will be discussed with your line manager.                                                                                                                                                          

Salary: National minimum / Living wage depending on age. £6.15 - £8.21 per hour (rising to £6.45 - £8.72 in April 2020

Job Purpose: As a member of the Animal Park & Gardens team you will be responsible for ensuring that all our visitors leave having had a great visit and impression. You will be used to working in a fast paced attraction while consistently delivering high customer service standards putting our customers at the heart of everything you do. You will have a keen interest in retail, events, catering and showing your ability to work as part of a team as well as on your own.

Vision: At Kingston Maurward Animal Park we take pride in offering an excellent customer experience, working in a fast-paced attraction, you will have excellent customer service and the ability to communicate with a wide range of audiences. You will be a strong team player and a people-person; you'll enjoy meeting people and helping to positively contribute to our visitors' great day out.


You will also assist in engaging visitors with our animal collection by delivering up to date talks, tours, educational sessions and birthday parties, this is a physically demanding role. You will need to be capable of working within all areas of the attraction on a rotational basis. No two days will the same – from serving coffees and food in our new café facility, or delivering engaging talks and demonstrations with the public, to ensuring that our facilities are presentable at all times. You will have strong communication skills, plenty of enthusiasm and energy coupled with the ability to interact with our guests. You will have the ability to ‘think on your feet’ and take ownership of any issues that may arise. The ability to present confidently in front of an audience is a must and the ability to communicate effectively to all our visitors is key to being successful in this role.

The attraction is open 7 days a week, therefore you can expect to work during our peak times – school holidays, weekends and bank holidays with some early mornings and late nights. In return you’ll enjoy working in a fantastic working environment with a friendly supportive team.


Status: Casual and fixed term until 31/10/2020


For an informal discussion about the post, please contact Zoë Gwennap on 01305 215052 during normal working hours.


The Closing Date for Applications:           Rolling Vacancy

Proposed Interview Date:                          As and when required


We reserve the right to close this position early.


To Apply:

Please visit the KMC website for a College Application Form and a full Job Description.

Please return the completed Application Form by email to recruitment@kmc.ac.uk or by post to: HR Department, Kingston Maurward College, Dorchester, Dorset, DT2 8PY.

Applicants for this position must complete a college employment application form. CVs will not be accepted.


We are not accepting CVs at this stage from Recruitment Agencies


Please add recruitment@kmc.ac.uk to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.

For further details on application forms or the recruitment process, please go to our website www.kmc.ac.uk. Alternatively, please contact the HR department by emailing recruitment@kmc.ac.uk.

You will be asked to provide evidence of all the qualifications listed on your application form at interview.

Please ensure you read our GDPR Candidate Privacy Notice to understand how your data is processed. This can be found on the College’s Website under “Work for Us” or you can request a copy by emailing recruitment@kmc.ac.uk.

Kingston Maurward College is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

The College welcomes applications from people with a disability and will offer interviews to all those who are able to reasonably fulfil the criteria outlined in this Job Description. If applicants with a disability shortlisted for interview require any assistance in attending please contact the College’s Human Resources Manager in order that alternative arrangements are made.

Kingston Maurward College reserves the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

Following receipt of completed application forms, if you have not heard from the College within 2 weeks of the closing date regrettably you will not have been short listed on this occasion. All short listed applicants will be contacted within 2 weeks of the closing date or no later than 3 days prior to the interview date (where an interview date is specified).