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Technical Support Officer (Dorchester)

Salary details: £20493 - £23080

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Dorset Council
Occupational group
Salary details
£20,493 - £23,080
Job term
Full Time
Appointment type
Ian Newport
Contact email
Contact telephone
01305 224041
Closing Date
02 December 2020 11:30 PM
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Technical Support Officer

Permanent - Full time 37 hours

£20,493 - £23,080

County Hall, Dorchester

A Technical Support Officer is required to work within the Highways Systems section of the Asset & Performance Team in Dorset Highways. This full time (37 hours) permanent position will provide application support to Highways users and work to bring about improvements to our service delivery using Databases, Mapping & Asset Management Software. The ability to work well as part of a small specialist team is important and a knowledge of highways functions is preferable.

What you will be doing

The role will include supporting the day to day management of data in the Confirm system and assisting with project work within the team. The position will provide frontline support for users on both the host & mobile platform and maintenance of data: including data entry and data cleansing tasks and the analysis of relevant information using the system reporting (currently Confirm database) and Microsoft suite of programs. The post holder would benefit from an understanding of Structured Query Language (SQL) coding to provide bespoke reports and also be a confident user of Excel.

About you

The role requirements:

  • Excellent problem solver
  • High attention to detail
  • Good verbal communication skills
  • A technical background
  • Experience of report writing, in SQL or aptitude for coding
  • Good understanding of database structures and terminology

Working at Dorset Council

This is a unique opportunity to join a brand new council in Dorset – home to the spectacular Jurassic Coast and thriving market towns and villages with a strong sense of community and identity.

On 1 April 2019, five district and borough councils and the county council were replaced by the new Dorset Council which will deliver more efficient, accessible and modern public services. 

You will have the opportunity to build your career in a modern, flexible and inclusive organisation, and this is an exciting time to join – at the start of our journey together.

For more information about our new council visit www.DorsetCouncil.gov.uk/about

Dorset Council provides a framework to explain the behaviours expected from everyone who works, or volunteers, for Dorset Council regardless of their role or grade within the organisation, find more information about this here. The behaviours will form part of the selection process, where you will be asked to evidence when you have demonstrated them.

Additional Information

The Team's role is to identify and introduce new technologies that can support and enhance the Highways service. Although the post is not part of the ICT department, the post holder should have a good understanding of IT and enjoy working with technology, data and people. Training, for specific aspects of the role, shall be provided where required.

The post is primarily office based but will require occasional travel to external meetings and visiting customer offices. A valid driving licence is preferable but not essential.

Dorset Council uses generic job descriptions and person specifications and therefore the job title in the attachments on the right may differ from the job title in the advert. Further specific information may be provided in a context statement where relevant.

For more information regarding Dorset Council’s rewards and benefits click here.

For further information regarding Dorset Council’s commitment to Equality & Diversity click here.

NB: You will be unable to view the job description and person specification forms after this vacancy has closed. We cannot accept CVs in place of an application form as we require the same range of information from all our candidates.

Dorset Council is committed to making our recruitment process barrier-free, and as inclusive as possible for everyone.

For more information on how to apply, please see this helpful guidance